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Shipping, Refund & Exchange Policy
Thank you for shopping at Organic Coconut. Please carefully read the Refund and Exchange Policy for Organic Coconut in its entirety.
Refund & Exchange Policy
Products purchased from Organic Coconut Toowoomba, if unopened, may be returned at the customer’s expense within 30 days of the original purchase for a full refund minus shipping costs.
All refunds will be credited back via the original form of payment, e.g. credit/debit card or Paypal account. Refunds will be credited within 48 hours once the return order has been approved. Please allow up to 5 business days for the refund to appear on your credit/debit card or Paypal account.
Please email: email@example.com to let Team Coconut know about the issue and why you would like to return your order.
Shipping Policy Australia
At Organic Coconut we use Sendle as our chosen courier service in order to minimize cost and maximise efficiency. Your purchased items will usually be picked up from Coconut Headquarters and on its way to your door within 1-2 working days. Please allow up to 10 working days for the order to arrive. If you still have not received your goods after this time, please notify us by sending an email to firstname.lastname@example.org.